Monitoring Station Manager

Job Description

JOB SPECIFICATIONReports to: Head of SecurityContract: Full-time - 40 hours per weekBased: GlasgowSalary: £30k - £35k depending on experienceABOUT PRIME SECUREWe are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our diverse customer base across the UK.We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.ABOUT THE ROLEWhat you will be doing:

• Ensuring the operational status of the monitoring station is maintained 24/7/365.
• Developing and enforcing security protocols and standard operating procedures (SOPs) to ensure the security and confidentiality of alarm data.
• Ensure CCTV Monitoring is completed correctly and in accordance with agreed practices.
• Training and Development of monitoring station operators.

Our Core Values:

• Integrity
• Customer Excellence
• Plain-Speaking
• Agility
• Courage & Conviction

WHO YOU AREA monitoring station manager is a key professional responsible for overseeing the operations of a monitoring station (MS) also known as an alarm receiving centre (ARC). This role is crucial in the security industry and involves managing a team of operatorswho monitor and respond to various types of alarms, including those related to security systems, fire detection and more. They play a pivotal role in ensuring the safety and security of individuals and properties by managing the efficient and effective monitoringof alarm systems. Their ability to lead a team and make critical decisions under pressure is vital to the success of the monitoring station.KEY RESPONSIBILITIESOperational Oversight: The manager is responsible for the day-to-day operations of the monitoring station. This includes managing staff, ensuring proper staffing levels, and maintaining operational efficiency.Quality Control: Ensuring that all alarms are received, processed, and responded to according to established protocols and industry standards. This includes verifying alarm signals, dispatching appropriate responses, and minimising false alarms.Technical Expertise: Possessing a deep understanding of the technical aspects of alarm systems and monitoring equipment to troubleshoot and resolve issues as they arise.Team Management: Leading and motivating a team of supervisors and operators, providing training, coaching, and performance evaluations to ensure the highest level of service and professionalism.Security Protocols: Developing and maintaining security protocols and standard operating procedures (SOPs) to ensure compliance with industry regulations and customer requirements.Emergency Response: Coordinating responses to emergencies and critical situations by liaising with law enforcement, emergency services, and clients as necessary.Customer Relations: Managing relationships with clients, including addressing concerns, providing updates, and ensuring customer satisfaction.Technology Integration: Staying current with advancements in alarm monitoring technology and integrating new tools and systems into the monitoring station as needed to improve efficiency and effectiveness.Compliance: Ensuring that the ARC operates in compliance with all relevant laws, regulations, and industry standards. This may involve liaising with regulatory agencies and conducting internal audits.Reporting and Documentation: Maintaining detailed records of alarm activities, responses, and incidents. Generating reports for clients, management, and regulatory authorities as necessary.Training and Development: Providing ongoing training and development opportunities for staff to enhance their skills and keep them up to date with the latest industry practices.Security Awareness: Staying vigilant about potential security threats to the ARC itself, including physical security measures to protect the facility.Continuous Improvement: Identifying opportunities for process improvements and operational efficiency enhancements within the monitoring station.Your performance will be driven by a mindset built on:

• Excellent Organisational Skills
• Proficient Communication Skills
• Effective Problem-solving
• Critical Thinking Ability
• Creativity
• Integrity
• Strong People Skills
• Up-to-date Knowledge of alarm monitoring technology and IT
• Sound Understanding of Regulatory Guidelines and Security Policies

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civilpartnership status, sexuality, disability or age.Job Types: Permanent, Full-timeSalary: £30,000.00-£35,000.00 per yearBenefits:

• Company pension
• On-site gym

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 1 year (required)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person