Logistic Customer Service Advisor

Job Description

THE ROLEWe have an exciting opportunity for the right persons to become our Logistic Customer Service Advisor, performing several crucial tasks that will enable business continuity of the overall Logistics Service across Scotland and South of England. You will be joiningour growing Logistics department, a passionate team, who are driven in achieving key strategic objectives in the pursuit of our Overall Logistics Vision while working hard to maintain BAU & ensure the 5.9 million homes and businesses we serve in Scotland &the South of England are safe and warm.You will be an expert in communication, procedures & complaints management, collaborating daily with our operations team to provide the required level of service, while also listening to feedback to develop & improve the level of Logistic Service we provide. Additionally, you’ll also support the local depots and stores through the relevant platform to ensure the BAU service runs as efficiently as possible. The role is based in our Glasgow office, reporting to the Logistics Customer Service Manager.Key responsibilities will include:Handling high volume of requisition enquiriesHandling high volume of stock movement enquiriesMin/Max stock managementReturn stock managementComplaint handlingCreating reports and actioning as necessary using data gainedWorking alongside Operation, Inventory teams and DHLSupporting Local Stores and depots throughout the businessFull training will be provided on all responsibilities within the roleCULTURE/BENEFITSThis role will offer plenty of genuine learning and development opportunities, as well as a competitive salary with company benefitsincluding retail & leisure discounts, HolidayPlus & Cycle2work schemes, gym & mobile discounts, a pension scheme, and more.Fostering a diverse and inclusive culture is something we pride ourselves on at SGN. We want our workplace to be an innovative and inclusive place to work, where every single person feels empowered to achieve professional success.WHAT YOU’LL BRINGYou will:Have excellent customer service skillsBe able to contribute positively to the overall direction of the Logistic departmentObserve quality and safety in the workplaceMaintain confidentiality and observe data protection guidelinesSelf-motivated, target focused and result driven, strong ability to bring about change and have a flexible attitude to work.Develops an atmosphere of confidence, respect, and trust with our customers.Delivers on tasks effectively, produces high quality outputs at pace.Enthusiastic team player willing to support the team effort to achieve department targets.Builds relationships across all levels of the organisation, as well as externallyHigh level of accuracy and excellent attention to detailProficient in MS Office applications (excel)Experience in Oracle software (training will be provided)Good basic literacy skillsNot a perfect skills match Tell us what you’re interested in - you might have a skill we didn’t realise we needed!WHO WE AREWe’re on a journey to transform the future of gas and we think outside the box - futuristic technologies and robotics are leading our innovation. Keeping our customers safe and warm is what we do but beyond that, we want to make the world a better place, whichis why we’re passionate about helping in our communities, reducing our carbon footprint and driving innovation in our industry.At SGN, we strive to sustain our world through managing the network that distributes natural and green gas across the south of England and Scotland. We have an important responsibility to keep the gas flowing to 5.9 million homes and businesses. Your work directlyimpacts SGNs commitments to keeping our customers’ homes and businesses safe.We’re quick to deliver and we may not always wait until the job advert expires before reviewing applications. We recommend you submit your application as soon as possible so we can continue the conversation…</span>