Legal Tech Support Analyst

Job Description

Please note: Whilst this role is advertised for Glasgow, applications from Sheffield will be considered.About the roleProviding Admin Support for the Legal Tech Tools Team .* Monitor the team mailbox and respond to user queries.* Regular archiving of users.* Develop a deep understanding of our clients, competitors and market to help anticipate and trial client driven solutions.* Collaborate with other internal and external stakeholders.* Proactively identify and promote opportunities to use technology to solve problems with internal and external stakeholders.* This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.About you* Excellent knowledge of Microsoft 365 suite.* Keen interest in tech.* Advanced organisational and influencing skills, flexibility of style, attention to detail, and ability to multi-task in a fast-paced, detail-oriented environment.* Possess a high degree of initiative and independent judgment with excellent troubleshooting, decision-making, and follow-through skills.* Demonstrated ability to establish and maintain effective relationships with key stakeholders.* Creative thinker with the ability to engage with users to bring ideas to life.* Must be resilient, diplomatic and able to deal with challenging stakeholders.Desirables* Prior experience in using software such as HighQ, Kira or Workshare Transact. About usCMS is an international law firm with leading businesses throughout Europe, The Middle East, Asia and beyond. We create sustainable and rewarding futures for our clients, our people and our communities.Ranked as the worlds 5th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in over 40 countries from 70+ offices worldwide.CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. And we recruit, value and nurture top talent.Our BenefitsWe offer a range of benefits to our employees! Benefits include but are not limited to the following:- 25 days annual leave- Flexible working opportunities - Flexible holiday purchase- Private Medical Health Insurance- Pensions package- Health & wellbeing incentives- Cycle to work scheme - Individual office perksEqual opportunities CMS is committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the full potential of our staff and ensure that all individuals are treated fairly and with respect. To meet this aim CMS endeavours to treat all staff and job applicants equally, on the basis of merit and the ability to do their job. Everybody will be treated equally regardless of race, colour, age, religion or belief, gender, gender identity, gender expression, marital or civil partner status, ethnic or national origin, physical or mental disability, sexual orientation, and pregnancy or maternity status ("Protected Characteristics"). Click here to see our Equal Opportunities statement.All job applicants will be treated fairly and judged solely on their merits. If you have a disability which is likely to affect you adversely within the application process, please let us know (as soon as you feel comfortable to do so) so that we can consider whether we can make any adjustments to the process that will allow you to be considered fairly for the role.How to applyIf you are interested please apply online. If you have any queries, please contact Esther Caines, Talent Acquisition Advisor via email at .Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.