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IT Support Analyst

Michael Page Technology
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client are looking for an IT Support Analyst to join the team.Client DetailsMy client operates within the health care industry, with exciting plans for growth.Description

  • Support users on the broad range of ICT deployed at the company, along with helping to maintain infrastructure in the company offices.
  • This will include: fixed and flexible working devices, WiFi networking, printing services, fixed and softphone telephony, mobile telephony and video conferencing as well as specialist equipment used by specific teams within the organisation.
  • Work with in house and 3rd party ICT providers in delivering ICT services
  • Deal with first line user enquiries and provide end user support for all departments within the company onsite or remotely.
  • Ensure incidents/service requests are closed within SLA.
  • Administer the access and security of all ICT user accounts, system and file access requests and user profiles
  • Deal with support requests appropriately via the Servicedesk workflow system
Profile
  • Proven IT Support experience, across 1st or 2nd line
  • Must be able to drive
  • Experience supporting various end user devices utilising appropriate management tools such as Microsoft Active Directory & Mobile Device Management systems.
  • Experience of providing remote end user support across a range of desktop environments and office applications.
  • Knowledge of shared WiFi, VPN, LAN and WAN technologies.
  • Experience of working with outsourced IT service delivery teams Experience of working in a secure environment.
Job Offer
  • Salary paying up to £26,000
  • Progressive business
  • Excellent career opportunities

Keyskills :
2nd Line Support AnalystIT Support Analyst1st Line Analyst

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