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IT Service Desk Analyst

Job LocationGlasgow
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 6 Months

Job Description

IT Service Desk AnalystLooking for a New IT AdventureWe have an exciting opportunity for an IT Service Desk Analyst in Glasgow on an initial 6 Month Fixed Term Contract. About the RoleAs an IT Service Desk Analyst, youll play a vital role in providing exceptional customer-focused service. This role combines reactive response to requests and issues with participation in IT projects and proactive service initiatives. If you have great communicationskills and a passion for ensuring high customer satisfaction, we want to hear from you.Enjoy the flexibility of a hybrid work environment, with 2 days in the office and 3 days remote, allowing for an ideal work-life balance.Tenure - 6 months FTC (initially)Salary - £30,000 - £35,000 pro rataLocation - Glasgow (G2)Hybrid - 2 days onsite, 3 days remoteCore Technology Familiarity with various technologies, including but not limited to:Intranet (e.g., SharePoint, Jive), Citrix, VPN, Exchange, O365, Active Directory, VMWare, End user hardware and peripheralsYour Responsibilities

  • Responding to customer incidents and requests received via phone, email, or other standard methods within agreed SLAs.
  • Maintaining detailed records of customer interactions in the ticketing system.
  • Providing both onsite and remote service to customers using control and administration tools.
  • Managing end user assets, including setup, configuration, collection, and wiping.
  • Installing pre-packaged software on user-end devices.
  • Managing user accounts in active directory and supported applications.
  • Assisting with audio-visual conferencing setup, scheduling, and support.
  • Performing software and hardware testing.
  • Responding to security incidents and initiating initial investigation and remediation actions.
  • Assisting with office move technology logistics.
Soft Skills Required
  • Work execution and Teamwork
  • Communication and Interpersonal Skills
  • Solution Knowledge and Problem Identification
  • Call Control and Escalation
If youre ready to take your IT career to the next level and become a vital part of our clients team, apply now!

Keyskills :
Audio EquipmentTechnologyTicketingCore TechnologyPeripheralsSoft Skills

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