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Incident Team Operator

RECRUITMENTiQ
Job LocationGlasgow
EducationNot Mentioned
Salary20,863 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

RECRUITMENTiQ is working in partnership witha global energy and building controls specialist. We are trusted by the worlds leading retailers and blue-chip companies to deliver sustainable control and remote monitoring solutions. With strategically positionedoffices worldwide and a carefully selected distributor network, we work with customers to reduce energy costs and achieve sustainability objectives.Designing and manufacturing HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector, and Hospitality, we put our customersat the heart of our business.We are currently seeking an Incident Team Operator for our Solutions Centre in Hillington, Glasgow.The RoleThis is an inbound/outbound role working on behalf of one of the nations leading retailers. It involves taking inbound calls from M&S stores, customers, and suppliers and creating Incident jobs on thePortal application quickly, efficiently, and accurately.Assuring that the issue is handled according to the clients process and in accordance with the clients needs and requirements in a professional manner.As part of the role, you will be responsible for handling all M&S incidents to a successful conclusion through the use of effective customer service skills.Responsibilities

  • Taking inbound customer calls for incidents within all M&S premises.
  • Manage incidents to completion, this involves liaising with senior M&S management
  • Conference calls with the M&S Business Continuity Team.
  • Visits to M&S Head Office (If required).
  • Client administration using M&S software
  • Produce weekly reports within required timescales
Skills and Experience
  • Call Centre experiencefirst-class communication skills, both written and oral
  • Good keyboard skills
  • An excellent telephone manner and attitude is essential
  • A flexible and hard-working attitude, with a can-do mindset
  • To work effectively as part of a team
  • Ability to accurately capture data for reporting to Business Continuity
  • Excel, Word, and email experience required
  • Good timekeeping and attendance record is essential
Benefits
  • An annual salary of £20,862.55 which includes weekend payments and attendance payment
  • Profit-related annual bonus scheme
  • Optional BUPA membership after 6 months of service
  • 7 weeks holiday
  • NEST pension scheme
Working hours11-hour shifts (07:30-18:30)Two-week rotational shiftWeek 1Mon, Tue, Sat & SunWeek 2Wed, Thurs, FriThis is a great opportunity for someone who will embrace our culture and will continue their progress in the accounts career. You will be a forward-thinking, proactive individual with a genuine desire to contribute to the future development of our business.If you are keen to secure this role within a growing business, please apply by sending your CV and cover letter.

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