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Job Location | Glasgow |
Education | Not Mentioned |
Salary | 28,000 - 30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Role Purpose:The Major Incident Manager coordinates service restoration efforts and is accountable for all communications around a major outage, working to 15 minutes response times and 2- or 4-hour service restoration SLAs. Typically, this involves chairing conferencecalls and using other modern communication tools to enable efficient information exchange.Reporting to the Global Team Leader Major Incident & Problem Management, the role has direct client interaction and involves providing service for both local and global clients. The team operates with a 1:4 rotation for out of hours cover 365 days per year.Responsibilities/Accountability: