Implementation Specialist AVAYA Oceana

Job Description

The successful applicant will ensure the effectiveness of Sabio solution deployments, providing technical consulting and best practice recommendations.Many of the deliverables in this role will be conducted either at one of the Sabio offices or at client site locations throughout the UK, EMEA and APAC, therefore the role is global in nature hence mobility and flexibility is therefore important.Implementation Specialist - AVAYA Oceana Responsibilities:- Advanced end to end technical design of Oceana and Avaya Analytics delivery projects including technical workshop delivery, technical requirements capture, authoring and sign off handling of technical design specification documentation.- Solution installation and configuration of Oceana and Avaya Analytics applications, this may be based on your own design or as a result of a handover from a colleague?s design phase.- Design, development and implementation of AVAYA analytics reporting portfolio, including out of the boxes reporting education / analysis, custom report generation and external feed configuration to third party systems.- Development and execution of standardised system, integration and E2E testing to ensure technical adherence of the system to design.- Supporting customers either remotely or onsite during the User Acceptance Testing phase of the project. Providing functional advice, knowledge transfer and implementing configuration fixes or workarounds to raised UAT defects.- Supporting the customer either remotely or onsite during the project go live phase. Ensuring a smooth and issue free introduction to the customer?s live use of their new Sabio delivered AVAYA Oceana solution.Implementation Specialist - AVAYA Oceana Requirements:- Experience in the design, implementation and Support across the following AVAYA products portfolios: AVAYA Aura, AVAYA Oceana, AVAYA Analytics.- Proven track record of delivering complex contact centre solutions.- Knowledge of SIP, Data Networking, VMware and Database environments.- Strong Operating system knowledge and experience across both Windows and Linux Server environments.- Presentation delivery at all management levels - both internal and customer facing.- Strong spoken and written English: ability to explain complex issues clearly and in detail.Desirable / Transferable skills, experience & knowledge:- Experience in the design, implementation and Support across the following AVAYA products portfolios;AVAYA Aura Contact Centre (AACC), AVAYA Aura Experience Portal (AAEP), AVAYA Orchestration designer (OD), AVAYA Aura Interaction Centre (AIC), - AVAYA Aura Elite Multichannel (EMC).- Knowledge of Container based delivery methodologies (Docker / Kubernetes).- Knowledge of Microsoft SQL and Oracle databases.- Knowledge of distributed streaming technologies (Apache Kafka).About Sabio:Sabio?s broad expertise in customer experience solutions - from customer journey mapping and user experience design through to technical deployment, ongoing support and engagement analytics - makes the company a unique partner for organisations looking to develop and optimise their digital engagement strategies.Location: UK HomebasedJob type: Full Time, Permanent, 37.5 hours per weekSalary: £CompetitiveYou may have experience of the following: Telecoms Implementation, Telecommunications Implementation, Omnichannel Contact Centre, Call Centre Implementation, Customer Engagement Solution, Multichannel Support, Implementation Manager, Customer Interaction Management, etc.Strictly No Agencies, any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.Ref: 89855