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Housing Customer Service Advisor

Morgan Hunt Recruitment
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We have a current opportunity for a Housing Customer Service Advisor on a temporary basis. The position will be based in Glasgow and will be for around 4 months.The main duties of the role are:

  • Provide reception cover in the office
  • Answer incoming calls to main office number and co-ordinate queries as required.
  • Monitor information email inbox and where unable to assist, direct to appropriate staff member. Manage housing keeping for office reception area - opening and closing the office, ensuring area is clean, tidy, and welcoming and relevant leaflets are allup to date as required.
  • Track and monitor complaints to ensure that they are being responded to within targeted timescales and in line within our complaints handling processes.
  • Monitor and respond to social media enquiries
  • Promote use of Customer App.
  • Monitor and respond to Customer App messages and manage live chat function
  • Provide administration support
  • Co-ordination of incoming and ongoing mail with a focus on moving to more digital processes in line with our Digital Strategy.
  • Assist with logging repairs as required (repairs overflow)
Experience of providing a high-quality service to customers and the public is essential. Housing experience is highly desirable.Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed onmerit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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