Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Helpdesk Team Leader

Atalian Servest
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Reference: /KG/18-10/991/19Job Title: Helpdesk Team LeaderLocation: GlasgowSalary: £26700Hours per week: Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 on a variable shift rota - 38 hours per week Business OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewWe are currently recruiting for a Helpdesk Team Leader to join our passionate and driven team based at our @@Location office.Benefits

  • Informal hybrid/flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events are held in our offices
  • Get involved in charity events in the local community
Wellbeing
  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders
Career development and recognition
  • Immediate access to “Opportunity” our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Atalian Servest Superstar Awards
  • Long service awards
Key Responsibilities:
  • Check OOH handover and pass any jobs that need actioned to the team and ensure progression
  • Quick scan emails and job queues - DO NOT Spend time actioning anything not urgent
  • Review and collate where your team are for the day.
  • Discuss with them what their focus is for the day and any Hot Spots that they need to be aware of.
  • Ensure they know expectations for the day.
  • Discuss any areas of concern for them.
  • Target set where appropriate.....Friendly competition is always good!
  • Overview attend and fix for the team, enter figures into a table to allow Checking and tracking during the day/week/month.
  • Send this table to the team with figures to allow them to see what they have to work on.
  • Track this throughout the day to ensure progress is made and the task is being completed by the team.
  • Spot-check a couple to ensure mitigating events or private notes are added and jobs are not just being extended without progression or reason.
  • Overview returned, rejected, awaiting scheduling, Subcon required, Supplier Instructed, Blank LOCs to know where your team are and know what areas/contracts to push check engineers availability is being done and updated.
  • Overview engineers diaries for all to spot any obvious issues like double booking, overbooking, underbooking, engineers on holiday with jobs on etc and feedback to the team, other TLs and SDMs where relevant.
  • Mail box management should be done throughout the day ensuring emails are categorised and actioned on time.
  • Check the dates of the oldest emails in the box and push the team where needed.
  • Ensure the mailbox is tidy and emails are being filled when actioned and not left in the mailbox.
  • If any emails are left in the box they must have a reason in the subject using
  • Quality check a couple of jobs per region/contract.
  • Checks include but are not limited to - Is the job logged correctly with the correct Cost Code, Problem Type, Enough detail, and correct priority
  • Check notes have been added where appropriate, documents added, SLAs met, Correct engineer/subcon assigned as per skill and area etc.
  • Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls
  • Keep an eye on personal emails throughout the day to keep them down.
  • Pick up any escalations with urgency and see through to completion with the team if necessary.
  • Try and phone people to resolve issues where possible to reduce email numbers and send a follow-up email as discussed as backup but not opening a chain of emails.
  • Check team are uploading the client systems with all relevant information
  • Attend contract-specific meetings ensuring you have any information that may be required in advance, you should know where your contracts are and if any areas are failing we should have this information to present and explain the reasons behind this.
  • Have a clear agenda for the meeting and stick to it.
  • You should attend these with a good overview of the engineering issues in the region you are responsible for if there are any.
  • Also, highlight any good points that are working for the region.
  • You will need to discuss this with other Team Leaders/planners before the meeting to gather this info.
  • You should be taking notes of these issues as they occur throughout the week to make life easier. Discuss new starts, resource issues, and any other operational issues.
  • Overview engineers diaries within the region as this will show the SDM the work they are currently scheduled for and work they typically complete or any trends in returned/rejecting jobs.
  • Check for anything superseded and cancelled.
  • Check the current month and ensure everything is scheduled,Check

    • APPLY NOW

    Helpdesk Team Leader Related Jobs

    © 2019 Naukrijobs All Rights Reserved