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Front Office Supervisor

Heeton
Job LocationGlasgow
EducationNot Mentioned
Salary12.10 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor youll deliver this through supervise all aspects of the front office; youll also create a warm atmosphere that makes our guestsfeel at home in any location.Your day-to-dayPeople

  • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
  • Educate and train team members in compliance with UK laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Ensure your team is properly trained on systems, security, service and quality standard
Financial
  • Help prepare an annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
  • Oversee night audit function and preparation of daily financial reports
  • Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Guest Experience
  • Ensure your Reception team delivers great service, professional attention and personal recognition
  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Responsible Business
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations
  • Perform other duties as assigned. May also serve as Manager on Duty
What we need from you
  • Excellent customer service skills
  • Must have Hilton reception experience.
  • Previous experience in a hotel reception or reception supervisor position
  • Must speak fluent English
Why you should apply
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates
  • Referral scheme
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
  • Heeton is an expanding company which offers excellent career opportunities
Hotel Indigo Glasgow is centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and1.3 mi (2.1 km) from OVO Hydro.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

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