Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

First Level Service Desk Analyst

Arrow Global
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We have an exciting opportunity for a First Level Service Desk Analyst. Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. Due to the current Pandemic this will be initially home based only.You will be part of a dedicated, hardworking team delivering first point of contact for all IT issues and queries, to provide excellent customer services and provide first time fixes. You will be required to receive and record incidents from IT service users within the organisation and to accurately log and records these within the helpdesk management system. You will also be required to assist in resolving first line IT issues and to support to end users, working closely with all the teams, the service users and third party suppliers, maintaining a regular dialogue with the service user until the incident has been resolved and closed.What will you be doing

  • To provide initial assessment, triage, research and resolution of incidents and requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
  • Liaise with the Managed Services provider as required using the agreed request fulfillment, incident management and change management processes.
  • Work alongside Second-line and Third-line colleagues to follow tickets through to a complete and timely resolution.
  • Monitor and act upon incident and service requests logged with the Service Desk teams, maintaining ownership of these requests and communication with users and colleagues.
  • User management (starters, leavers and movers)
  • To suggest, implement and embed improvements to IT systems, processes and culture so that solutions meet AGG’s goals and objectives.
  • To provide support/assistance to other members of the IT function where appropriate.
  • To provide early morning monitoring of systems for all sites to ensure systems readiness for start of business
  • Update knowledge base and process documentation
  • Implement and adhere to the Information Security Policy
    • Is this you
  • Knowledge of ITIL processes and procedures – ITIL Foundation Certificate is desirable
  • Strong technical skills in resolving 1st line IT issues.
  • Experience in a service desk environment
  • Experience within a contact centre environment
  • Good understanding of data protection/information security.
  • Emphatic desire to go above and beyond in order to provide the best level of care to the customer
  • Comfortable communicating both verbally and in written form with users of all levels across the business.
  • Knowledge of IOS configuration and support
  • Experience of hardware and software installation and configuration
  • Good knowledge of Windows operating systems, Office 365, Microsoft Office packages
  • Knowledge of service management tools e.g. ServiceDesk Plus
    • Why Arrow GlobalArrow Global Group is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries.

    APPLY NOW

    First Level Service Desk Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved