Field Customer Service Engineer - Critical IT / Telecoms Healthcare

Job Description

Excellent opportunity for a candidate with IT / Telecoms expertise to join a business that has been at the forefront of communications since 1931 and pioneered the development of the Pager. Today the business makes messaging systems and Apps that areused globally, predominately by the NHS and the Emergency services.Running your own diary and being home based gives you the flexibility often missing from Field Service Roles. Join our team of hard-working Engineers working on critical communication systems within Healthcare today.Role Info:Field Customer Service EngineerBased around Glasgow, Edinburgh and surrounding areas with good access to motorway links.£25,000 - £27,000 plus on call allowance (OTE £30,000)Plus Benefits + company vehicle + phone + laptopReporting To: Engineer ManagerProduct / Service: Critical Communication Technology Product & Messaging AppsCompany Industry: Telecommunications, Internet of Things (IoT), SaaS, IaaSWho we are:We provide customers with critical communications technologies. These include secure messaging and personal security solutions that combine professional services with tailored software, creating a truly cohesive communication platform. Our technologies arepredominantly used by the NHS and the Emergency services.We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI.The Field Customer Service Engineer Role:You will travel to our customers businesses to perform equipment and system repairs. Your responsibilities include travelling to customers locations, remotely accessing equipment, and performing routine maintenance. You will install and test our solutionsand provide customers with instructions on the proper usage of the product. You would be responsible for assisting in the design of new systems, organising and carrying out survey works and associated reports and any other pre or post sales support as required.To be successful as a Customer Service Engineer, it is required that you have excellent technical and interpersonal skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment.You would need excellent organisational skills and would need to be capable of producing high level reports for works undertaken.This is a great opportunity to join a long-standing company with a great retention rate and fantastic customer base who have been serving the NHS and Blue light services for critical communications for over 75 years. The Engineering Team is a small geographicallyspread-out team so being able to work alone is a must but our Engineers also work together to help one another on tasks.Key Functions:+ Plan/install/maintain systems to the highest possible standards at all times, ensuring that all Company and legislated health and safety rules and policies are adhered to at all times.+ Be responsible for the provision of a Project Installation Plan, Risk and Method Statement and Statement of Works to identify:++ System schematics++ Customer obligations and works++ Project meetings with customers and sales staff++ Training and/or briefings required++ Specialist resources required+ Be the technical point of contact for customers within the region to discuss technical issues, ensuring that any issues are highlighted and discussed with your line manager where necessary or resolved directly.+ Liaise with agencies/other company representatives both on site and third parties to ensure the smooth installation/operation of those systems.+ Assist company sales staff in all technical/non-technical aspects relating to suitability, specification, configuration and support of equipment, vetting pre-order documentation for equipment suitability and prediction of installation times.About You:+ An HNC or higher in IT or Telecoms. Specific courses on VOIP, networking or other telecoms.+ Strong background in IT Networking, Server 2012/2016/2019 Telecoms PABX, Linux e.g. Ubuntu LTS. Understanding of Protocols e.g. RS232 or APIs, Remote Desktop, Firewalls.+ Youll have excellent technical and interpersonal skills, and be able to converse well with customers and other engineers.+ Youll be able to solve problems and think through alternative solutions.+ You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift test equipment.+ Youll be self motivated, with the ability to work within a team to influence and motivate goals and objectives.+ Youll be calm and effective under pressure who is able to manage time and priorities.+ Excellent organisational skills and the ability to produce high level reports for works undertaken is essential.Benefits:+ Salary: £25,000 - £27,000 (OTE £30,000)+ Pension scheme+ 25 days holiday+ On Call Payments+ Company vehicle+ Phone+ LaptopSounds like a good fit Apply here for a fast-track path to the Hiring ManagerYour Experience / Background / Previous Roles May Include:Telecoms Engineer, Junior ICT Technician, Field IT & Communications Engineer, ICT Engineer, VOIP, Networking, Telco, VOIP.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processedon the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.