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Event Operations Manager

Appcastenterprise
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What well give: Event Operations Manager

  • £29,680per annum, 40 hours per week
  • Medicash healthcare
  • Eyecare vouchers
  • On-going training and development, guaranteed career pathway
  • Perks at work
  • Pension
  • Free meals and beverages whilst on shift
  • Free Parking
At SEC Food, were proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the campus. Our people really care about hospitality and we support all ourstaff members to help them excel and shine in all that they do. We love to hear from candidates who have a positive attitude and a real passion for great customer service.The Scottish Event Campus is Scotlands premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europes most prestigiousvenues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.Embrace the venue mission; Best Venues, Best People, Best Events. By adopting core values for teamwork and collaboration. Sharing a passion for providing excellent visitor experience. Act as a role model and set an example for our team and the wider business. More about the role:
  • Continually enhancing guest experience through the day-to-day management of the venue
  • Maintaining healthy client relationships
  • Ensure the smooth planning and delivery of a first-class food and drink products to our clients and customers
  • Continually develop, implement and monitor activities that will enhance team development and engagement and loyalty
  • Delivering consistently against agreed standards e.g., IPOE, HSE Silver Standard, SEC Brand Standards
  • Monitor and review HSE incidents and corrective and preventative actions in all areas under your control
  • Create and implement a marketing plan
  • Be able to adapt to daily and weekly client/customer changes
  • Promote the compass initiative of WE AIM TO DELIGHT focusing on tracking client/customer feedback
  • Actively implement and encourage all aspects of A Thousand Detail Dining initiative with all staff members
  • Forecast and resource plan effectively to ensure that labour costs are low and that all staff members are fully utilised
  • Maximizing sales opportunities within the planning and operation stages of events
  • Identify any additional marketing opportunities
  • Attending weekly business meetings to discuss financial performance of the venue and specific areas
Who you are:
  • Experience in a demanding, high volume, multi-purpose venue
  • An awareness of Corporate Hospitality, Banqueting and Retail sectors
  • Experience of working within a changing environment
  • Experience of working with and/or managing large teams
  • Excellent written and verbal communication skills
  • Good administration skills
  • A positive and assertive attitude towards work
  • A keen interest in catering operations
  • Although not essential, a personal license would be particularly beneficial in this role
What youll be doing: As our Events Operations Manager you will supportour departmentOperations Managers to run the food and drinks aspects across all events across the campus. Managing a team of people and event processes across an array of exciting events.This is a great opportunity to work within one of the busiest event campuses in Europe where no two days are the same.

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