Data Analyst

Job Description

Data AnalystJOB SPECIFICATIONReports to: Customer Excellence ManagerContract: PermanentBased: Glasgow HQ, with occasional travel to regional offices (St Alban’s and Altrincham)Salary: Up to £28k (dependant on experience)Flexible working: Flexibility on hybrid working.ABOUT PRIME SECUREWe are an award-winning, privately-owned, Glasgow-headquartered business providing security and facilities service to our blue-chip customer base across the UK. We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030.ABOUT THE ROLEWe are looking for a Data Analyst to support the ambitious growth plans of the business. The Customer Excellence team is at the very start of an extremely exciting journey, which makes this role a fantastic opportunity for someone who is ambitious and reallywants to make an impact and demonstrate their skills in this field.Our Data Analyst must have proven experience of influencing a range of stakeholders, of working within change and transformation projects and of working autonomously. This role will suit a Data Analyst comfortable working in an environment where prioritiesand departmental strategy are being developed, and therefore an agile approach to the role is critical.To succeed in this role, it is essential that the post holder has fantastic communication, influencing and relationship building skills, alongside experience in the field of CX. Your role will involve providing keen insights into business performance, identifyingtrends, offering project support and recommending improvements.Our core values:

• Integrity
• Customer Excellence
• Plain-Speaking
• Agility
• Courage & Conviction

WHO YOU ARE

• You understand how customer insight is gathered, analysed and transported into organisations for use.
• You are an articulate communicator who can effectively communicate the stories found within data.
• You have the confidence to challenge existing procedures for improvements.
• You are a strategic thinker with ability to prepare and deliver strategic plans.
• You are experienced in the development and implementation of Customer experience strategies whilst working with internal stakeholders, external stakeholders, and end-user customers.
• You have excellent written and verbal communication skills.

KEY RESPONSIBILITIESAs Data Analyst, you will be accountable for supporting the Customer Excellence strategy as such, we see the key responsibilities of the role as being:

• Interrogate business data to produce best-in-class reporting, surfaced predominantly through Power BI, and maintain the integrity of Power BI dashboards.
• Using Power BI to craft visually engaging dashboards and tailor-made reports to illuminate decision-making and provide invaluable business insights.
• Project work to enhance and evolve the reporting environment as and when required.
• Identifying opportunities to build efficiencies, integrations and automations then developing them through to realization.
• Aid the interpretation of business data and information to drive continuous improvements across all areas of the business.
• Support the mapping and scrutiny of business processes to drive lean efficiencies which minimise cost and maximise effectiveness.
• Understanding the importance of KPIs and statistics.
• Implement alternative data analytical techniques as required.
• Develop Power BI technical skills and general business improvement skills, taking advantage of ongoing training opportunities.
• Apply the principles of Six Sigma. Kaizen and other lean process engineering techniques.

EXPERIENCE

• Data Analyst experience - 2 years minimum.
• An excellent level of computer literacy.
• Strong Power BI/Excel skills required, PowerPoint desired, to produce and communicate insightful analysis.
• Excellent written, verbal communication and numeracy skills.
• Ability to interact with all levels within an organisation.
• Ability to work on own initiative and proactively with others.
• Ability to prioritise and multi-task in a fast-paced environment.

Job Type: Full-timeSalary: £26,000.00-£28,000.00 per yearBenefits:

• Cycle to work scheme
• Discounted or free food
• On-site gym
• On-site parking
• Paid volunteer time
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person