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Customer Support Accociate

Virgin Money
Job LocationGlasgow
EducationNot Mentioned
Salary£20,000 - £23,200 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Business Unit: Customer ExperienceLocation: Remote within the UKSalary range: £20,000 - £23,200 per annum DOEShow the status quo where to goVirgin Money is all about disrupting the status quo, taking on the challenges of the future, and saying goodbye to boring banking. We’re on the lookout for like-minded individuals and innovators like you to help push us forward. We’re also transforming howwe work to give our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Here’s what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Up to five extra paid well-being days per year
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)
And you get these Red-Hot Rewards from day one!We’ve an amazing role available for a Customer Support Associate to join our customer advocacy Customer Service Team. You’ll be working closely with the Vulnerable Customer Teams, Stores and third parties to provide support to the banks vulnerable customerswho may be experiencing financial difficulty.Here’s what you’ll be doing…
  • Understanding and meeting the needs of customers, including vulnerable customers, Identifying appropriate solutions and support
  • Liaising with the stores and other areas of the bank as well as customers and third parties, such as solicitors.
  • Identifying appropriate solutions even where outside own capability to agree and referring as necessary
  • Share knowledge, best practice and supporting others to achieve common goals
  • Work effectively, respectfully and collaboratively with colleagues - share knowledge, best practice and supporting others to achieve common goals
  • Contribute to a good working relationship across the team and wider Bank
To be brilliant you must have…
  • Excellent communication and listening skills
  • The ability to empathise and understand customer situations
  • Face to face or telephony-based experience in a customer services or support role
  • Excellent PC skills including the use of Microsoft packages
  • Experience of delivering on promises
  • Flexible approach to suit the needs of customers
  • Collaborative teamwork, working together to provide excellent customer service
  • Familiar with the need for performance orientation and customer focus
  • Practical understanding of policy and regulatory requirements
  • Practical knowledge of the regulatory environment and ability to work within regulatory framework
Feeling insatiably curious about this role Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.Were all about helping you Live A Life More Virgin, so happy to talk flexible working with you.Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds tobe the best we can possibly be. Got any questions about this or need some support with your application We’d love to hear from you so get in touch with our careers team at careers @virginmoney.comNow the legal bit…Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we’ll need to you to confirm you have the Right to Work in the UK.If you’re successful securing a role with us, there are some checks you need to complete before starting. This includes a credit and criminal record check, as well 3 years worth of satisfactory references. If the role is part of the Senior Manager and CertificationRegime, it requires enhanced pre-employment checks - we’ll ask for 6 years of regulatory references and once in role, you’ll be subject to periodic employment checks.

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