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Customer Services Aministrator

Job LocationGlasgow
EducationNot Mentioned
Salary11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time Temporary to permanent role

Job Description

Customer Services Administrator / Member Services AssistantWorking Hours: Monday to Thursday 8.45am-4.30pm, Friday 8.45am-3.30pmWork remotely: NoOur well-established client from the Financial Services Sector is looking to hire a Member Services Assistant to join their small, but busy team in Glasgow City Centre.The candidate will be part of the Member Services Section team to ensure the smooth running of this section of the business.Taking the importance of our position as a financial institution, the candidates role requires to be undertaken in a professional but friendly manner. Accuracy and attention to detail are imperative, as well as the ability to multi-task in an evolving fast-pacedoffice environment.Full training will be provided. Immediate start for the right candidate.Key duties and responsibilities will include, but will not be limited to:

  • Daily general admin tasks ensuring deadlines are met
  • Assisting with the preparation of the daily payments
  • Handling a large volume of standard and complex enquiries by the following mediums: Telephone, Email, Face to Face and our Online Portal.
  • Scanning / Filing
  • Data Entry for New Members
  • Data Processing
  • Preparing Applications for submission to various departments
  • Carrying out adhoc duties given by the Member Services Manager
Essential:
  • Minimum grades in English and Maths
  • Office Administration experience
  • Telephone experience
  • Excellent communication skills
  • Ability to work under pressure and prioritise workloads
  • Proactive, self-motivated and a fast learner
  • Willingness to learn and develop
  • Proficient in Microsoft Office PC Skills including Excel and Word
  • Attention to detail & organisational skills
Desirable:
  • Experience working in any of the following: credit union, bank or financial institution

Keyskills :
AdminCustomer ServicesData EntryFinancial ServicesMicrosoft Office

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