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Customer Service Specialist

Job LocationGlasgow
EducationNot Mentioned
Salary20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Customer Service Advisor Roles - September Start DatesSalaryUp to £20,500 DOEHours-37.5 hours per week, working on a rotational shift pattern between Monday - Friday 8am - 8pm, Saturday 9am - 5pm And Sunday 9am to 2pmAre you looking for a fantastic opportunity working directly for a well known insurance company Do you have recent customer service experience and an aptitude for exceeding customer expectations How about a highly accessible City Centre location with onsitecatering facilities and plenty of workplace incentives If so, we want to hear from YOU!A reputable insurance business in Glasgow is looking for customer service professionals to join their busy and vibrant office on a permanent basis! Ideally, you will be outgoing, able to manage your own workload and looking for every opportunity to developyour career and knowledge of the industry.What does the role look like:

  • Interact with motor and home insurance customers through telephony channel to address customer needs and queries
  • Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient
  • Keenly listening to customer needs, demonstrating empathy and adapting communication style to this
  • Deliver high standards of product knowledge and service to ensure customer-centric values are achieved
  • Explore additional products to provide customers with options dependant on their needs and personal circumstances
  • Identify areas of self-development and work with leader and team mates to achieve set goals
What experience YOU need:
  • Previous experience in a customer service based role
  • Excellent listening skills and ability to communicate both in verbal and written form
  • Ability to deal effectively with people from a variety of backgrounds
  • Patience and a real desire to solve customer queries to the best outcome for both them and the company
  • Ability to work to efficiency and quality targets
  • Experience working in a customer service role
  • Self-motivation whilst able to work as part of a team
  • Comfortable with change and adapt in a fast-paced environment
  • Proactive, can-do attitude to get tasks done quickly and efficiently
What YOU will get in return:
  • 33 days annual leave (including bank holidays), rising with length of service
  • Festive Bonus
  • Up to 5% annual bonus, part of profit share scheme
  • Employee discounts
  • Opportunities for career progression
  • Contributory Pension
*Please note that all successful candidates will be subject to background checks which include 2-year work references, criminal background check and basic credit check.HRC Recruitment acts as both an employment business and an employment agency

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