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customer service representative

The Missio Group
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Missio Group LIMITED, a rapidly expanding business located in the heart of Glasgow City Centre, is currently seeking a dedicated Customer Service Representative. With a strong emphasis on brand awareness and client growth, the company values long-term,high-yielding relationships and prioritizes employee development through training and mentorship.Responsibilities:

  • Assisting Customers: The selected candidate will address customer inquiries and concerns with a customer-centric approach.
  • Team Collaboration: Working collaboratively with team members to achieve KPI targets and contribute to company goals.
  • Customer Experience Improvement: Proactively identifying opportunities to enhance the overall customer experience.
  • Participation in Team Meetings: Actively engaging in discussions and contributing to problem-solving during team meetings.
  • Handling Customer Queries: The candidate will confidently represent clients and effectively manage customer queries.
  • Understanding Client Services: Gaining a comprehensive understanding of all client service offerings.
Requirements:
  • Business Mindset: The ideal candidate will possess a mindset focused on the success of the business, with an understanding of its goals and strategies.
  • Goal-Oriented: Committed to achieving and surpassing goals, particularly those linked to KPI targets.
  • Positive Attitude: Demonstrating a welcoming and positive demeanor, emphasizing the importance of a friendly customer experience.
  • Communication Skills: Strong communication skills are essential for assisting customers and collaborating with team members.
  • Customer Service Commitment: Dedication to delivering a high level of customer service, prioritizing customer satisfaction.
  • Personal Presentation Standards: Maintaining excellent personal presentation standards, especially in client-facing roles.
  • Team Player: The candidate should be able to work effectively within a positive team environment, valuing teamwork and contributing to a positive workplace culture.
Application: Prospective candidates who align with the values and vision of The Missio Group LIMITED are encouraged to submit their applications today. The company actively seeks individuals who share their commitment to professionalism, teamwork, and exceptionalcustomer service. Join The Missio Group LIMITED in their pursuit of success and become a key player in their exciting journey.The company eagerly anticipates receiving applications from qualified candidates.

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