Customer Service Representative

Job Description

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to supportcontingent recruitment hiring.On behalf of Tesco Bank, AMS are now looking for Customer Service Representatives to work in theirGeneral Insurance team based inGlasgow.Colleagues in our General Insurance department support Tesco Bank customers with their home and motor insurance needs. You will be supporting customers who hold a policy with us and servicing their needs, including making changes to theirpolicy.Great customer service is everything to Tesco Bank. We think its what the people who shop at Tesco deserve. So, just like our colleagues at the checkout, we want to serve our customers a little better every day. It makes the difference between blendingin with the crowd and standing out as a bank that people love. Join us at our Glasgow office in our Customer Service teams, and its the difference youll make day after day.The Role:As a Tesco Bank Customer Service Representative, youll be at the forefront of our business and representing our brand. You will be interacting with customers to provide information in response to inquiries about products and services. You may also be requiredto handle and resolve customer complaints. With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience and to elevate our brand in the marketplace.

• Using your excellent listening and rapport building skills to provide an outstanding customer service
• Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
• Using your own judgement to resolve customer queries appropriately
• Educating customers on the full range of products and services we offer - dont worry, full training will be provided to ensure you are a Tesco Bank expert
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions
• Entering customer data into our Customer Relationship Management system to ensure we have the relevant contact information

What youll bring

• Customer Service experience from a call centre environment is required
• Insurance or financial services experience is preferable
• Communication, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• The passion to deliver a truly excellent customer experience

Why Tesco BankAt Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. Its important to us that we make sure youre supported by your team and colleague networksevery day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.Benefits6 months Temp to Perm contract. Once permanent will be entitled to a number of benefits, including -

• Enjoy a 10%Clubcard discount that increase to 15% every payday, spanning across a 4-day window for shopping at Tesco stores and online.
• Virtual GP Service. This invaluable resource grants you and your family free access to round-the-clock doctors appointments 365 days a year.
• Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays.
• Enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Unlock fantastic offers and discounts on well-known brands.
• Pension scheme that offers a 1:1 match on contributions, up to 7.5%.
• Receive life assurance coverage equivalent to up to five times your contractual salary as a member of our pension scheme.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.Our client will only accept workers operating via a PAYE engagement model.Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Keyskills :
BankingCustomer ServiceTelephonyCall centre