Customer Service Manager - Distribution Centre - George Boyd

Job Description

The Role At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If youre passionate about workingwith people, youre able to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a CustomerService Supervisor - Distribution Centre.Youll be working for George Boyd - GovanGeorge Boyd is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical toour Customers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feel welcome, then this could be a great opportunityfor you to join our team. Is this role right for me First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with thefull tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for ourcustomers, then you are likely to be a great fit!HOURS OF WORK MONDAY TO FRIDAY 8AM - 5PM occasional 6PMRequirementsREQUIRED QUALIFICATIONSWhat will I be doingAs a Customer Services Supervisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customerexperience as well as promoting and maximising sales. To support the team, you will; Welcome customers to the branch and take an active interest in their projects This role has 6 direct reports covering Customer Services, Admin, Stock Controller and Buyers.Overseeing the distribution centre being first point of contact for team with any queries or escalations reporting directly into the branch manager. Get to know our product lines so you can offer advice and help to customers, making the most of all customerinteractions in line with our Jewson Values Use our in-house systems to process customer orders to support the branch team, as and when required Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work Work with colleaguesto suggest opportunities for improvementAre Jewson and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else thatmakes you, you! And what about flexibility The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore,we are very open to discuss any flexible requirement or need that you may have for this role. We cant guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.