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Customer Service Coordinator

Two Rivers Recruitment
Job LocationGlasgow
EducationNot Mentioned
Salary£8.72 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Temp position- Customer Service CoordinatorDuration- 6 months with the hope of going permanentHourly rate - £8.72 plus holiday payWorking hours-9am-5pm/Monday to FridayLocation-Queenslie, GlasgowCan you start work with immediate effect Do you have Customer Service experience, a great telephone manner and also enjoy adminCan you travel to Queelslie in the East End of Glasgow If so please have a read below…My client based in Queenslie is looking for a Customer Service Coordinator to join their fast paced Customer Service team on a 6 month temp basis with the hope of this position being made permanent for the right person. We are looking for someone who enjoys providing a 5 star Customer Service with excellent listening and administration skillsJob description but not exclusive to;

  • Professionally handle all inbound and outbound calls in a polite and courteous manner
  • Updating customer information onto in-house CRM system
  • Meeting all customer requirements by coordinating delivery dates
  • Processing orders accurately
  • Pre-delivery courtesy call to call customers
  • Respond to any queries from customers, communicating any required information to other teams
  • Processing orders and cancellations
  • Liaise with other operational teams to resolve any issues on the day of delivery
  • Re-arrange any failed deliveries
  • Organisational skills to work through a busy daily to do list
  • Mandatory recording of customers notes which are to be comprehensive and accurate
  • Deal with any customer complaints in a professional manner, escalating where appropriate
  • Coordinate customer payment process
  • Manage customer feedback questionnaires
  • Action daily or weekly reports and action any required data changes in the system
    • Required Skills
  • Excellent Customer Service skills both verbal and listening
  • Patience
  • Ability to deal with difficult customers
  • Accuracy
  • Excellent telephone manner
  • Ability to follow work instructions and procedures
  • Good attention to detail
  • Ability to work in a pressured environment
  • Able to work on own initiative within role specification within a team environment
  • Able to deal with challenging situations, and be calm and diplomatic under pressure
  • Understanding of confidentiality and the need for data protection
    • If you have the relevant skills and experience for this position and are available for work with immediate effect please submit your CV

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