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Customer Service Case Manager

Job LocationGlasgow
EducationNot Mentioned
Salary£22,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 6 month

Job Description

Nicholas Howard Limitedare delighted to be recruiting for a new role as an Customer Service Administrator/ Case Manager for a mortage lending company.You are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner.About the role:

  • Hybrid Role - minimum of 2 days per week in office.
  • FTC 6 Months
  • Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
  • Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
  • Developing and maintaining key relationships with internal and external customers.
  • Answering internal and external customer queries, with the key objective of first-time resolution.
What you will need:
  • Customer service experience is essential.
  • Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
  • Meticulous attention to detail.
  • Customer-centric.
  • Self-motivated and driven to achieve results first time around.
To be considered for this position please apply below.

Keyskills :
Customer Service

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