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Customer Service - AIR Export

Michael Page Scotland
Job LocationGlasgow
EducationNot Mentioned
Salary24,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reporting into the Air Customer Service Manager, based in Glasgow you will be a key contact for customers and managers supporting with operational processes, queries, customer requests, complaints and issues whilst providing swift remedial actions.Client DetailsOur client believes that logistics is a people business and want to create an environment of trust and team spirit. They offer broad services in Contract Logistics, Air, Ocean and Ground management. With over 78,000 employees operating in more than 160 companiestheyre certainly a world wide giant in transport.DescriptionKey responsibilities for this Customer Service - AIR Export role in Glasgow are:

  • Acts as customer facing front end to all operational processes (front office tasks & actions)
  • Acts as key contact for allocated customers / manages adhoc & on demand engagement
  • Accepts and processes customer orders (in line with station process)
  • Stays informed on shipment and exception status for allocated customers shipments
  • Proactively informs customer on shipment status and exceptions
  • Passes on leads to Sales (new lanes / business opportunities / increase share of wallet)
  • Handles customer inquiries
  • Handles customer requests with regard to various topics (engages with additional stakeholders where required)
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions (service recovery)
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
ProfileTo be successful in your application for this Customer Service - AIR Export in Glasgow, you will currently be working within an air freight operation and have experience dealing with customers directly. You will be able to demonstrate knowledge and understandingof import and export operations and have previous experience of working with CARGOWISE.Job OfferOn offer for this Customer Service - AIR Export role in Glasgow are:
  • Competitive Salary of up to £30k
  • Competitive annual leave entitlement
  • Holiday buy Scheme
  • Pension
  • Life Assurance
  • Employee Benefits platform - Gym memberships, money off vouchers for retail and hospitality
Also, the opportunity to progress your career with CEVA.

Keyskills :
Customer Service - AIR Export

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