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Job Location | Glasgow |
Education | Not Mentioned |
Salary | 10.58 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
Customer Service AdvisorsGlasgow - Midday Shift PatternPertemps are working in partnership with one of the largest bank in the UK to recruit for Customer Service Representatives with different start dates over the next few months, if you are a customer focused individual and has a passion for helping others, wedlove to speak with you. This is a temporary role for initially 6 months with the potential to go permanent for the right candidates.Location: Glasgow (office based)Pay Rate : £10.58 per hourHours per Week: 35 hours per weekWorking Hours : Monday - Sunday (5 days per week)Shift start time between 11am to 1pmShift end time between 7pm to 9pm8 weeks notice of confirmed shift patternDuration : 6 month ongoing temporary to permanent opportunityStart date : 28/02/2022Time and a half for OT after training completed.You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successfulPaid training periodKey Responsibilities:Business area - Retail Community Banking- Telephony role - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.- Take ownership of customer problems solving them at first point of contact and escalate when required.- Administration work - Sending emails, Processing work, updating in-house systems and aftercare work.- Working in a team environment in an open plan office.Experience Required:- Experience working in a Customer Service environment either over the phone or face to face- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels- Customer focused and a proven track record in delivering excellent customer serviceIf you are successful must be able to pass vetting checks which include a CREDIT CHECK and DISCLOSURE SCOTLAND check.If you are interested please apply ASAP with your up to date CV if you have the required skills and experience we will give you a call to go over the process in more detail, alternatively please send your CV directly to