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Customer Service Advisor

Capita
Job LocationGlasgow
EducationNot Mentioned
Salary£19,344 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Support a faster national response as a customer service adviserWere supporting our clients to adapt to the unprecedented circumstances brought about by COVID-19. Were currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time. Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.As a customer service adviser, youll be assisting people across the country, offering support and answering questions, so that they can manage during this unprecedented time.Well provide you with the technology, software and training you need to get started, and well be there to help and guide you on how to work effectively from home. However, its your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and youll be helping to create a stronger future for everyone.What youll be doing:

  • supporting with inbound calls within a virtual contact centre
  • delivering a service which makes your customers feel valued
  • dealing with a number of customer questions and queries.
    • What were looking for:
  • confidence and the ability to communicate clearly and effectively
  • an ability to learn new skills quickly including adopting new processes and technology
  • an ability to think on your feet and adapt to different situations
  • a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • as youll be working from home, youll also need a suitable workspace and a broadband connection (at least 5MB download and 1MB upload speeds).
    • Whats in it for you
  • A competitive salary (£19,344 pro-rata)
  • 22 days holiday (pro rata) plus public holidays
  • Pension scheme and a childcare scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
    • Youll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. Well provide the support you need to do all of this, because our purpose is to create a better outcome for you.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you. Youll have the option to upload your resume, but its not essential. As the first step in the recruitment process, youll then be sent a link to take part in our online assessment to check if youre a good fit for the role. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. Please note, youll need to be vetted to UK national BPSS or DBS standards, before we can offer you a position.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees. Required skills
  • call centre
  • homeworking

    • Keyskills :
    call centre homewking

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