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Customer Service Advisor

Tate
Job LocationGlasgow
EducationNot Mentioned
Salary£130.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service Advisor/ Fraud AdvisorGlasgowAre you looking for a role where you can help people on a daily basis Working for a company that cares about its customers in their moments of needOur client, who are a well-known Financial Services company, are offering the opportunity to join their business on a temporary contract with the view to going permanent!You will be working in the Fraud and Scams area of the business, supporting customers when they most need it. If you are a customer orientated, empathetic individual who can communicate effectively then we would love for you to apply and help combat fraudand scams every day!The key details!

  • Opportunity to convert to Permanent staff after 6 months
  • Hybrid working, 2 days a week in the office.
  • Office based in Central Glasgow, Scotland.
  • Working 11am - 8pm, 5 days a week, including working every other Saturday.
  • £130 per day
  • 6-month contract
  • ASAP Start date!
What you will be doing
  • Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
  • Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
  • Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding, focused on the right outcome
  • Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development
What we ask from you
  • Exceptional listening and communication skills with the ability to show empathy in a customer situation
  • Experience of working within a customer services role, previous contact centre experience is highly valuable.
  • Strong teamwork ethic and highly motivated.
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Ability to grow, adapt and change accommodating business needs and priorities
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibilityare our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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