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| Job Location | Glasgow |
| Education | Not Mentioned |
| Salary | £21,700 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you a hard-working, dynamic individual looking for an exciting new opportunityMy client are recruiting for Contact Centre Advisors for our Glasgow contact centre based in the heart of the City Centre.My client provides debt recovery, citation and diligence and professional investigation services to a wide range of businesses, financial services institutions, utility companies, professional service firms, public sector bodies and government agencies throughoutScotland and the UK.Due to an increased demand in my clients contact centre operation, they are hiring Contact Centre Advisors. As a Contact Centre Advisor, you will be a company ambassador and act as first point of contact for members of the public. You will be joining a friendlyteam with full support from peers and management to succeed in your new role.THE ROLEYou will be managing customer calls via inbound and outbound telephony campaigns as well as two-way SMS chat interactions via an online portal to ensure the best outcomes. You will establish details of our customers financial circumstances and negotiate sustainableand affordable payment plans. You will deliver a first-class level of customer service, remaining polite and professional at all times.WHATS ON OFFERSalary package - £21,673.60 p/a, based on a 40-hour week - Monday to Friday, 08:30 - 5:00pmThey will pay you a competitive bonus for joining the team:* £250 after successfully passing your 3 months probation.* £250 after 6 months - subject to satisfactory performance* £250 after 9 months - subject to satisfactory performanceAlso offer :-* An excellent monthly bonus scheme is in operation with extra earning potential of £250 per month.* Informal monthly team bonus incentives - E.G. - vouchers for restaurants, cinema, amazon, and retail outlets etcIn addition:* 25 days annual leave increasing to 30.* Company pension* Reward and Recognition system* Discount scheme available through travel partners* Subsidised gym membership for Renfrewshire/Glasgow City Council Facilities* Casual DressYOU WILL NEED TO HAVE* Experience working in a customer service environment is preferable.* Debt recovery/advisory/consultancy experience is desirable however comprehensive training and support will be provided.* Strong keyboard skills are essential to this role, and you may be asked to complete a keyboard and typing aptitude test.* Ability to work as part of a team and perform under pressure.* Strong empathy and tenacity to discuss customers personal circumstances.* To be successful in this role you must pass their reference, identity, proof to work, credit and criminal checks.Apply ASAP for immediate consideration!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.