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Customer Service Advisor

red recruitment
Job LocationGlasgow
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Red Recruitment is excited to be recruiting Customer Service Advisors on behalf of our client who are seeking empathetic individuals to join their busy office located in Glaagow. This position contains hybrid working options as well as additional benefitssuch as a gym membership. The salary for this role is £21,878 per annum plus an extra 9% of salary on top of core pay.Benefits and Package for a Customer Service Advisor:

  • Salary: £23,000 per annum and will increase further to £25,000 per annum once you have passed your probation period. You will also receive an extra 9% of salary on top of core pay to use as you like
  • Hours: 37 hours per week, you will be required to work any 5 out of 7 daysShifts between:Monday - Friday, 8am - 8pmSaturday, 8am - 6pmSunday, 9am - 5pm
  • Contract Type: Permanent
  • Location: Glasgow / Hybrid
  • 34 days holiday (including Bank Holidays)
  • Critical illness cover, life assurance and health assessment
Key Responsibilities of a Customer Service Advisor:
  • Communicating with vulnerable customers via phone, email, and on web chat
  • Providing an empathetic approach to the customers queries
  • Understanding the root cause of the customer query ensuring queries are solved first time to prevent repeat contact
  • Ensuring both personal and team objectives are achieved
  • Preparing, attending, and actively contributing at meetings as appropriate
Key Skills and Experience of a Customer Service Advisor:
  • Empathetic and compassionate skills are required
  • Previous experience in a contact centre or in the retail industry is advantageous
  • Good IT skills are required
  • Driven to go above and beyond to keep customers happy is essential
  • Excellent attention to detail and the ability to prioritise tasks are required
If you are interested in this position and have an empathetic approach, please apply now!Red Recruitment (Agency)

Keyskills :
Call CentreContact CentreCustomer Service Advisor

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