CORS KYC Director

Job Description

Client Onboarding & Regulatory Services (CORS) is an Operations function within Shared Services and Banking Operations (SSBO) and is responsible for regulatory client onboarding, refresh and screening of the firms clients KYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customers identity andtheir business. The Glasgow KYC Refresh team is responsible for managing the refresh program across global jurisdictions and ensuring timely and accurate completion of periodic refresh reviews of the firms clients. The team partners closely with Global Financial Crimes, Legaland Compliance, internal/external stakeholders to contribute to the success of the refresh program. Morgan Stanley is seeking a Director for the KYC Refresh team in Glasgow About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career -a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing - Leading a team of KYC Refresh experts in Glasgow - Act as a subject matter expert on AML/KYC matters - Ensure all policies, procedures and guidelines are followed by the team - Ensure the team is prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput - Be the voice of the client while balancing Morgan Stanleys regulatory obligation - Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each NMR within the region - Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning - Ability to carry out case scheduling through engagement with other internal KYC teams - Liaise with other CORS team such as policy advisory for policy and tech improvements - Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data - Ensure client engagement and sales engagement for all entities to avoid missing target deadlines - Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams - Regional/client segment point of escalation for the Directors, KYC Analysts, internal/external stakeholders - Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery - Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment What were looking for: - Leadership experience is an a KYC type role - College/University degree or equivalent with a business focus and relevant/proven experience - Strong knowledge of AML/KYC requirements required - AML, client onboarding, or client reference data experience desirable - Proven track record of ongoing coaching, educating and leading teams - Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Skills that will help you in the role: - Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise - Proven experience in team leadership and supervising staff - Demonstrate ability to motivate, support and communicate effectively within large teams - Exceptional problem solving skills, ability to independently assess and identify plans for resolution - Exceptional organizational skills, ability to multi-task and prioritize time accordingly - Strong interpersonal and communication skills - Strong ability to manage large data sets in order to analyze project trackers and metrics - Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint