Corporate Account Manager

Job Description

Changing the way the world thinks about wasteAt Biffa, we love working with waste. Whether were turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Its a view thats sharedby our 10,000+ people around the country, who trust us to provide them with a career thats always rewarding, often challenging, but never dull. And its why were the UKs No. 1 choice for business waste management.A quick look at the roleThe Corporate Account Manager is responsible for the commercial relationship between Biffa and its Corporate clients. The role will cover financial performance, strategic growth and development, contractual negotiations, meeting the relevantKPIs and SLAs, compliance, customer satisfaction and retention, execution of the strategic account plans and innovative solutions. Why its an opportunity not to be wasted

• Responsible for ensuring strategic business account plans are implemented, service success, contract compliance, retention and pricing negotiations.
• Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year. This will involve managing the tender and / or benchmarking (preparation, editing and delivery)and Response for Information (RFI) processes for clients and identifying new development opportunities to deliver profitable growth.
• Attend customer reviews and present detailed management information and advice on waste management programs.
• Conduct and complete relevant site audits and analyse and interpret data to create action plans for subsequent presentation to client.
• Build customer confidence by creating solid and stable multi-level relationships
• Possess a high level of sector expertise and understanding to subsequently identify new business development opportunities within a clients business for Biffa to add value to the relationship.
• Ensure customer debt position is maintained in line with contractual commitments.
• Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.
• Understand and apply commercial and financial principles with regards to issues in terms of costs, profits, markets and added value.
• Define and develop joint strategies to underpin the clients CSR objectives

Requirements

• Previous experience in a large scale account management environment.
• Confident with all Microsoft Applications including Outlook, Excel and Powerpoint
• Target driven and tenacious
• Resilient with the ability to work effectively under pressure and to targets
• Well organised with the ability to prioritise effectively
• Ability to communicate, influence and negotiate effectively at all levels.
• Self motivated with a flexible can do attiutde

BenefitsAnd heres why youll love it at Biffa.

• Competitive salary
• Performance bonus
• Private health care
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Cycle to work scheme
• Ongoing career development, training and coaching - because if you dont grow, we dont grow

.Dedicated to diversityAt Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. Its why youll find us championing diversity and equality at every turn.