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| Job Location | Glasgow |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Meraki Talent are seeking an experienced Complaints Handler for a 12month fixed term appointment within the heart of Glasgow. Applicants must be fluent in French at a business level.Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service.Key duties will include;* Gathering and presenting evidence to ensure a fair customer outcome.* Building a relationship with customers, to guide them through the complaints process.* Managing a workload and investigating regulated complaints* Providing a first class customer experience, in line with regulatory standards.* Making decisions on cases and calculating paymentsThis is a varied role which will require applicants to manage a busy workload, ensuring cases are progressed within set timescales. Applicants must have come from a regulated complaints background, where they have a track record in dealing with complaint cases.Additionally, applicants should have come from the Financial Services market.This is a 12month Fixed Term appointment, offering an excellent salary as well as additional competitive benefits. Apply NowIs this job for you At Meraki, we love recruitment and love words. Is this youJennifer wants: Complaints, Financial Services, Regulated, Customer Journey, FrenchBy submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you."Please see our website page headed Privacy Notice for an explanation about how we use information we collect about you