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Commercial Motor Claims Handler

Reed Insurance
Job LocationGlasgow
EducationNot Mentioned
Salary20,000 - 25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reed is proud to be working with a leading global insurance company, who currently has vacancies for Commercial Motor Claims Handlers. Full-time positions are available as well as part-time. They are an award-winning business who are renowned for their inclusiveteam culture, and will support your development and career aspirations.You will be a valued part of the growing motor claims team, offering exceptional customer service and demonstrate your drive and determination to consistently go above and beyond for customers.Roles are 35 hours per week Monday to Friday, hours between 8:00am6:00pm (No weekends!)Salary is between £23,000 and £25,000 depending on experience.You will be based in their Glasgow office, though flexible and hybrid working is available.What will you be doing

  • First point of contact for motor loss claimsliaising with various internal stakeholders
  • You will be managing a client portfolio taking ownership of claims from initial call through to conclusion, this will involve negotiation, decision making and excellent customer service
  • Build meaningful relationships with customers, wider claims teams and brokers
  • Via telephony, email and chat channels you will ensure delivery of a focused claims service ensuring a world-class customer experience
  • As part of the claims team you will be required to review and resolve customer claims within authorised limits ensuring that both the customer and the business are satisfied with the outcome
  • Take responsibility for your own productivity as well as team profitability
  • Be an excellent team player and actively contribute to a fun and supportive team culture
  • Provide supervisory support to colleagues where required
About you:
  • Ideally you will have insurance claims experience, though demonstrable customer service experience will be considered
  • Exceptional customer service skills, ensuring policy-holders receive the best outcome possible
  • Proven experience in promptly resolving customer issues and queries with satisfactory outcome
  • Ability to proactively review and finalise claims within authorised limits
  • Experience of working within a team and managing with varying workloads and pressures
  • Highly organised with strong attention to detail
  • Team focussed and supportive of your colleagues
  • Excellent active-listening skills: questioning, summarising, and reflecting with empathy
  • Able to effectively negotiate and quickly make decisions
  • Strong verbal and written communication skills, with a professional telephone manner
  • Experience of coaching and motivating colleagues
In Return:
  • Salary ranging from £23,000 - £25,000, as well as annual bonus
  • 25 days holiday plus an additional 3 volunteering days
  • Very generous company pension contribution
  • Contribution to medical cover
  • Discounted tech offers
  • Virtual GP appointments
  • Discounted gym membership
  • Free flu jab
  • Discounted insurance
Interested If so, please apply now! Interviews will begin taking place immediately.

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