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Collections Analyst 1x FTE/ 1x 0.4 FTE- Permanent

Page Personnel Finance
Job LocationGlasgow
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Undertake collection activities as directed as part of a coordinated effort to support customers in arrears and seek solutions which deliver good customer outcomes.Client DetailsFinancial solutions businessDescription

  • Perform all aspects of collection activity in line with all business collection policy, procedures and strategy.
  • Manage and control arrears cases with the objective of bringing the customers agreement up to date whilst ensuring good customer outcomes.
  • Handle inbound and outbound collection calls updating records accurately after each call.
  • Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
  • Ensure performance levels are maintained in line with expectations.
  • Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
  • Follow all compliance procedures in respect of collections activity undertaken.
  • Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions.
  • Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
  • Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
  • Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
Profile
  • Educated to Higher or Equivalent Standard
  • Previous experience in collections environment
  • Experience in Finance collections is preferred
  • A positive mindset with continuous improvement
  • Open and transparent style
  • Flexible and adaptable
  • Attention to detail
  • A team player
Job Offer
  • Permanent, Full-time (35 hours a week)
  • Hybrid working (2 shifts in the office a week)
  • Flexibility is required at times to cover our trading hours:Monday to Friday: 8am - 8pmSaturday: 9am - 6pmSunday: 9am - 6pm5 over 7 days on shift basis to cover business hours.
  • Benefit Package;
    • 15% OTE discretionary annual bonus
    • A total of 15% paid into your personal pension plan - 10% paid by us and 5% being your contribution
    • Private medical insurance for you, your partner and your dependent children
    • Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
    • 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
    • Recognition awards and a social team who organise great get-togethers and fundraisers

Keyskills :
"customer service""administration""collections""collections analyst"

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