Client Service Manager

Job Description

Client Service Manager required to manage the Scotland region of the UK, coverage to include the Central Belt & surrounding areas.Our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or educationsettings.They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominatelyair conditioning, chillers, AHUs, ventilation and commercial heating.Our clients business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the companys management and can be involvedin decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the companys performance and longevity.The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfactionis achieved. In order to succeed the targets, set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as wellas maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.It is expected that the successful candidate, will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstratable experience in HVAC technical mastery, management and leadership, client relationshipsand controlling P&L.Client Service Manager Position Requirements

• Proven service management or operations management experience leading and planning work for a team of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms
• Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
• Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
• Drive for continuous professional development, progression and increasing responsibilities
• Confident with P&L, budget and cost control etc.
• Based in Scotland

Client Service Manager Position Remuneration

• Basic Salary flexible dependent on experience
• Car allowance circa £5k per annum
• Annual bonus targeted on net profit, service, compliance & engineer development
• Employee-owned trust profit sharing scheme, increases with time served
• Pension
• Any further package details to be discussed at interview stage

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy,and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.