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Claims Handler

Aviva
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you someone who…

  • Enjoys a challenge where no two days are the same.
  • Likes to deal directly with customers on the phone listening and fact finding.
  • Is comfortable negotiating with people, including solicitors and brokers, and making decisions based on facts, as well as challenging the status quo.
  • Is quick to adjust your work priorities to meet changing demands.
  • Is collaborative with colleagues.
If you answer yes to all of these, we would love to meet you.As a handler within our market leading Claims division, you will handle insurance claims with maximum efficiency and minimum fuss. These may be related to vehicle damage, road traffic accidents or employer’s/public liability incidents. Through meticulouslychecking facts and asking questions you will be able to drive your claims forward and make accurate liability decisions.You will talk and listen calmly to our customers, and in some circumstances brokers and claimant solicitors, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. Youll enjoy taking personal responsibilityfor your own caseload, continually reorganising and prioritising to ensure our customers get the best service possible.Skills and experience we’re looking for:
  • Minimum of 3 GCSEs/National 5s at grade A to C (Grades 4 - 9 from 2017) or equivalent, with one of those being in English.
  • Excellent communication both written and oral together with questioning skills
  • You should be able to provide excellent customer service
  • No previous claims or insurance experience is required as full training will be provided.
  • Quick learner whos not afraid of a challenge
What you’ll get for this role:
  • Starting salary between £21,700 to £26,800 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
  • Part time working patterns and flexible working options can also be considered
  • Career Progression Model
  • Hybrid working model - mix of working from home and in the office. Office based at Maxim Business Park.
  • Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.
  • Aviva will contribute up to 14% to your personal pension (dependent on your contribution)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer’s leave
  • 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
  • 21 volunteering hours per year

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