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| Job Location | Glasgow |
| Education | Not Mentioned |
| Salary | £30,000 - £34,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A fantastic opportunity has arisen for a Change Analyst to join a financial services contact centre in Glasgow City CentreThis role is suitable for candidates who have operational change management experience in a contact centre environment.Salary is between £30000-£34000The company provides services to a key banking client to help them achieve their strategic growth plans.To role purpose is to ensure effective management of all business change requests from point of initiation through implementation to post implementation review.Areas of change include but are not limited to Client Implementation, Efficiency, regulatory and product developmentDemonstrable ability to build and maintain excellent stakeholder/client relationships is essential Key Deliverables-Apply structured methodology to lead change management activities across all business areas-Full end to end impact analysis including process re-engineering-Daily relationship building with key stakeholders and Senior Management to update on progress, issues and developments -Maintain all documentationEssential skills-Change Management-Excellent Communication skills- Exceptional organisational, project management, business analysis, time management and prioritisation skills-Negotiation and Influencing experienceSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Required skills
Keyskills :
change management change programme process re-engineering