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Case Manager

Nicholas Howard
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 6 Months - MAT Cover

Job Description

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Case Manager.As a Case Manager, you are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner.About the role:

  • Hybrid Role - minimum of 2 days per week in Office.
  • Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
  • Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
  • Remaining compliant with all applicable regulatory guidelines.
  • Developing and maintaining key relationships with internal and external customers.
  • Answering internal and external customer queries, with the key objective of first-time resolution.
  • Meeting key performance indicators and service levels by working to agreed objectives and deliverables.
What you will need:
  • Customer service experience is essential.
  • An understanding of the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.( Desirable but not essential).
  • Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
  • Meticulous attention to detail.
  • Customer-centric.
  • Self-motivated and driven to achieve results first time around.
Benefits:
  • 30 days’ holiday, plus bank holidays.
  • Health cash plan.
  • Salary sacrifice pension scheme, with an employee contribution of 5% and employer contribution of 3%.
To be considered for this position please apply below.

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