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Air Import/Export Operator

First Achieve Ltd
Job LocationGlasgow
EducationNot Mentioned
Salary24,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

First Achieve have a new opportunity for Airfreight Imports/Exports Operator with our key client partner a leading Global Freight Forwarder based at their offices in Glasgow.The role:

  • Provide an efficient and proactive Import and Export service to all customers, overseas partners and related service providers.
  • All aspects of either Import operations or Export with exceptional customer service
  • Preparation/completion of import entries in accordance with UK HMRC regulations
  • Monitor/manage generic mailboxes, responding to all emails in a timely manner.
  • Interact with UK customer & overseas offices to arrange Import shipments.
  • Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers / suppliers
  • Ensure all customer KPIs and SLAs are fully met and monitored.
  • Deal with all invoicing and reserves are completed in a timely and accurate manner in line with company KPIs.
  • Ensure all rates received are processed accurately and entered system.
Experience/Skills required:
  • 2 Years Airfreight experience, preferable knowledge with customs system
  • Customer focus, willingness to learn, effective communicator, ability to multi -task and work under pressure, committed to quality, can-do attitude

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