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Administrator - Glasgow - 6 Months contract (inside IR235)

kpmg
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Role Title: Learning Coordinator (Inside IR35)Contract Length: 6 MonthsEngagement Type: PAYE Location: Glagow - Hybrid or remote roleAre you a graduate with great Customer Services experience KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients most critical challenges.With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our peopleand for the communities we work in.KPMG Learning Solutions (KLS) delivers innovative, bespoke and high quality learning to a number of high profile public and private sector clients. The Service Centre provides a multifunctional contact centre and end to end events management underpinnedby quality administration and excellent customer service to support learners and suppliers.Roles and responsibilities

  • Coordination and ownership of all aspects of scheduled training events
  • Planning, preparation and support for face-to-face workshop/residential events
  • Appropriate handling of participants and suppliers queries and complaints by phone, email or face to face, in line with the agreed SLAs and Quality framework
  • Effective customer service and relationship management across a range of stakeholders
  • Operational administrative duties to include:
o Booking and confirmation of events in line with occupancy requirementso Sourcing and confirmation of suppliers, facilitators and venueso Provision of print and materialso Communication with learners, suppliers and venues throughout all processeso Post event evaluations, billing and invoicingo Uploading of learners to multiple online programmes/platforms and managing access permissions
  • Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
  • Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
  • Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
Skills and Experience
  • Effective written and verbal communication skills at all levels
  • Strong attention to detail with an investigative nature
  • Proven track record of delivering excellent customer service and going the extra mile
  • Ability to think on your feet with excellent innovation and problem-solving skills
  • Analytical approach to work, good innovation and continuous improvement
  • Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
  • Self-Motivated, adaptable and flexible
  • Takes ownership of issues and sees them through to resolution
  • Good IT skills and working knowledge of MS office - Excel, Word and Outlook and experience of working with multiple systems
Desirable
  • Experience of working in an operational / contact centre environment
  • Experience of effective relationship management
  • Experience in a financial environment
  • Has worked successfully in a target driven environment

Keyskills :
Communication SkillsCustomer ServicesMicrosoft OfficeOrganisational SkillsGraduate Level

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