Account Director Soft FM

Job Description

Job Reference: /WH/04-10/631/39/RPJob Title: Account Director (Soft FM) Location: Glasgow / EdinburghApplicants must have the right to work in the UKSalary: CompetitiveContract: Permanent Working Hours: Monday to Friday - 08:00 - 16:30 - 37.5 hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.Job OverviewWe are currently recruiting for an Account Director (Soft FM) to join our passionate and driven Technical Services team based at our clients site in Glasgow / Edinburgh.Benefits

• Paid Holiday
• Access to Wagestreama financial well-being tool
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to Opportunity our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

• Provide leadership, inspiration, and control of the business unit.
• Full budgetary responsibility and associated cost base for all Soft FM, encompassing Cleaning, Waste, Catering and Waste Services to over 400 sites across Scotland, employing over 600 people and supplier partners.
• Lead by example in culture of safety, opportunity, inclusiveness, and diversity.
• Ensure that the operational aspects of region are delivered in accordance with the SLA by an agreed program of qualitative checks and control measures to rectify identified deviations where appropriate.
• Develop maximum profitable growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer service.
• Ensure compliance with all statutory, Health Safety and Environment, security and relevant company and client policies generating a true health and safety culture.
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client.
• Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximize customer satisfaction, and minimize customer complaints and other adverse feedback.
• Ensure that records are held and updated as required.
• Manage the people resources effectively and efficiently to deliver the required services.
• Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
• Authorize payroll issues concerning staff within the portfolio of buildings under post holders responsibility (i.e. overtime, absence etc.).
• Set objectives for direct reports via continuous conversations and review frequently. Ensure same approach and mechanisms for all staff within area of responsibility.
• Ensure all new starters receive induction training in line with Company and Client policies and procedures.
• Champion of SME engagement, circular economy, and experience in local community support initiatives.
• Commercially astute, delivering contracts within combination of framework contracts such as NEC4.
• Maximise the potential of Atalian Servest, leverage relationships and implement solutions which drive productivity and service enhancements.
• Ensure that the contract team are provided with the necessary levels of support from the wider Atalian Servest team.
• Ensure the business operates in compliance with Atalian Servest business processes, procedures, and policies.

Qualifications and Experience:

• Experience in working in a similar role for a Soft FM Services service provider.
• Extensive experience at the Senior Management level running Soft FM services and/or facilities management contracts.
• Excellent commercial and financial acumen.
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base.
• Demonstrable track record of successfully working with public sector clients.
• Balanced - strategical thinking and who will `roll their sleeves up` as a leader decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, with good time management and leadership skills.
• A creative thinker with a Can Do and Deliver attitude.

How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8fDiversity & Inclusion We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.