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| Job Location | Glasgow |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent,full-timeB |
3rd Line IT Support EngineerLocation: Glasgow. G33 4ENSalary: Up to £38K per annumContract: Full time, PermanentWe are Red Mosquito Ltd; we are recruiting and we want you!We are Managed Service Providers and IT support specialists providing services to SMEs, and national organisations throughout the United Kingdom.We do all the technical stuff, properly, allowing our customers to concentrate on their business!We were founded back in 1999 and since then we have seen a lot of changes in the IT industry, from the outset our founders shared an excitement for new technology, at a time when SMEs were just starting to make use of the internet!We are now recruiting for a 3rd Line IT Support Engineer to join us; you must have a passion for IT as well as a friendly and approachable manner in order to build relationships and assist in the delivery of high-quality services to our client base.As our 3rd Line IT Support Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating / maintaining our ticketing system and SLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Effectively managing all tickets and projects assigned to him/her.Skills / Experience preferred (but training will be given): Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting Hyper-V Virtualization installation, operation and troubleshooting Remote Desktop Services installation, operation and troubleshooting Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Connectivity - Experience specifying and deploying Fibre, MPLS, EFM, vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Experience of remote monitoring and management software for IT services is an advantage. Desirable/advantageous Telephony - 3CX, Microsoft Business Voice.Preferred Qualifications: HND or BSC / Degree in Computing Science A Microsoft accreditation - e.g. MCSE, MCSA, MCITP would be an advantage. Current Driving Licence and own car required.If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.No agencies please.