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1st Line Support - Glasgow Hybrid - To 24K plus benefits

Lorien
Job LocationGlasgow
EducationNot Mentioned
Salary20,000 - 24,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Support - Glasgow (Hybrid) - To 24K plus benefits Loriens client, an award-winning legal firm with several hundred staff and offices across Scotland, are currently looking to add new talent into their function in the shape of a 1st Line / Service Desk Support specialistThis person will take the reins across a range of support-oriented duties, some of which are outlined below, and act as the first point of contact for individuals across the business in remote, desk-side and project-focused capacitiesAs well as a package of up to 24K depending on experience, our client also offers plenty of upskilling opportunities and more, so take a look at the finer details below and let us know your thoughts!An outline of the responsibilities involved:

  • Offering first line support to staff across the organisation
  • Ensuring tickets are prioritised and resolved effectively and professionally
  • Working independently and as part of a dedicated and growing support team
  • Occasionally assisting with relevant projects
  • Learning as you go, and sharing your own knowledge with the team
  • IT systems access control including on and off-boarding management
  • End point asset management incl. laptops/mobiles/storage devices
The skills/knowledge theyre looking for:
  • A background in 1st Line / Service Desk / Helpdesk support, whether youve only recently kickstarted your career, or have been a long-term member of a support team already
  • A confident individual, able to work with personnel at any level across the business
  • Skills across some/all of the following technologies or similar:
  • Multi-Factor Authentication
  • Virtual Private Networks
  • Apple / IOS
  • MobileIron
  • Mimecast
This is a great opportunity for a talented IT Support Analyst / Service Desk professional looking to join a friendly and supportive team of individuals across Scotland. So if this sounds like it might be suitable and of interest, apply now with your latestCV for immediate consideration before its snapped up!Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Keyskills :
helpdeskservice desk1st linesupporthelp deskit supportsupport analystfirst line

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