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005 - Customer Service - Eon Next

Appcastenterprise
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We are an equal opportunities employer and we welcome applications from all suitably qualified personsLocation: Glasgow City Park Office based role (THIS IS NOT A WORK FROM HOME ROLE)Start Date: 08 May 2023Hours:40 hours per weekShifts: Between 9am6pm Monday to Friday only!Training: 8-10 days, Monday to Friday, 9am - 5.30pmSalary: £10.42 per hourIs this role right for you

  • Do you have a passion for helping others
  • Would you enjoy working for a prestigious utilities provider
  • Would you love being part of a highly engaged and compassionate team
-You will be responsible for dealing with our customers queries no matter how big or small. You will be dealing with a wide variety of demands over the telephone and email such as: submitting meter readings, bill queries, booking appointments,key & card requests and supporting vulnerable customers who may require a credit to keep their prepayment meter on supply or advising them of charities who can help them.If you can answerYESto these questions, then wed love to hear from you!Job Overview As a member of our Team at Teleperformance, you will play a key role creating a unique customer experience. You will become a specialist in effectively resolving customer queries including making and amending payments, updating customers details, takingcard payments and answering general finance questions.Our callers want to talk to people with personality. People wholl listen, ask the right questions and patiently offer the solutions that leave them smiling. Bring your experience and enthusiasm and youll have the chance to support one of the UKs leadingfinancial services provider.What do we need from you
  • A passion for people, with the ability to see beneath the surface, treating everyone with respect and professionalism at all times.
  • An empathetic approach, with the ability to identify and share the feelings of others.
  • A want to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.
  • A can do attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment whereEach Interaction Matters.
Who are weTeleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. Weve been doing this since 1978, and everyyear we interact with more than 35% of the world population.We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.We constantly invest in research and development and get a deeper understanding of customers thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built throughyears of experience, allow us to successfully provide unique interactions all over the world.What we offer
  • Comprehensive initial training.
  • Recognition schemes
  • On-going coaching and development and genuine opportunities to develop your career with the companys management programmes
  • Discounts on top retail brands
  • 28 days holiday inclusive of bank holidays, rising to 30 from year 2
  • Pension Scheme
  • Sports & Social Scheme
  • Refer a friend and Earn schemeUp to £900 for each individual referred
  • Discounted holidays, flights and hotels
  • Discounted utility bills
  • Discounted cinema tickets
You can follow us on:Twitter https://TPcareersUKFacebook https://teleperformanceukcareers

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