Telephone Support

Job Description

Do you have a passion for the legal sector Do you have a background in property but youve always wanted to take a step into the legal sector Are you passionate and career driven looking to advance your career Do you want to work for a company whose corevalues lie within equality, respect, integrity Are you looking to be part of a reputable brand who have a brilliant, local reputation If so, we could have the perfect role for you!Based in their easily accessible office within the team valley, you will be part of a team of people, pivotal to the overall success of the business. Reporting to the Operations Manager, your role will sit within administration and you will be responsible forcall handling within the telephone support team, handling and dealing with enquires within residential conveyancing, as well as also assisting in other departments as the role progresses.JOB DUTIES:

• Answer calls in a polite and friendly manner, ensuring first class customer service is delivered every time, as well as accurately recording any messages and recording them on the case management system, and ensuring enquires are answered or given to theappropriate team member
• Deal with quotations from potential clients and record all information using the diary and electronic systems to ensure appropriate follow up
• Send email confirmations of every quotations
• Accurately record information to ensure the firm are maximising on any new business potential
• To ensure head of department receive a daily report of all enquiries in relation to enquiries for conveyancing
• To keep a full and accurate list of all new business enquiries to the firm and any follow up action taken and reporting this to the team leader on a weekly basis
• Diarise appointment for fee earners
• Taking payments via sage WorldPay and entering details onto Smartsheet
• Accurately open new cases onto the most appropriate case management system; Liberate Accounts, Ochresoft Case Management, Flow Matrix or File Director
• Ensure client care letters are sent to meet deadlines and are accurately populated with the necessary information
• Ensuring abeyance files are maintained to ensure leads are monitored and kept up-to-date and creating and completing a spreadsheet with relevant information
• Ensuring relationships with built with new business clients through first class customer service
• To assist with all admin duties as and when required across various departments primary ensuring all information is accurate and up-to-date and correctly stored in the relevant location
• Provide lunch cover for the receptionist on a rota basis, as well as annual leave and periods of absence.

PERSON SPECFICATION:

• You must have a background in property to be considered for this role
• You need to be passionate and career driven
• You need to be able to accurately record information and be comfortable using CRM systems with evidence of this in a previous job role
• You need to be proactive and want to achieve
• You need to be able to handle a busy role with conflicting priorities

This is a brilliant role and provides a great opportunity for a career driven candidate to take a step into the legal sector of the property industry. If you have experience within property, and you think this role sounds right for you, please do not hesitateto apply. We would love to hear from you.