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Service Desk Analyst

Sellick Partnership
Job LocationGateshead
EducationNot Mentioned
Salary£14.70 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Service Desk AnalystTemporary Gateshead£14.70 per hour Sellick Partnership are assisting in the recruitment of a Service Desk Analyst for a large public sector organisation. The Service Desk Analyst will be part of a team which delivers an effective technical support service. This role is a temporary positionfor 6 months initially, working on site, 5 days a week in Gateshead. The ideal candidate will have a strong interest in IT and be someone who has worked in customer service before; having previous experience within a Service Desk role would be desired butis not essential.Responsibilities of the Service Desk Analyst:

  • Ensuring timely resolution of incidents and fulfilment of customer requests
  • Provide consistent high quality technical support services to the customer base
  • Support change management process and procedures as required
  • Support the creation, maintenance, and update of ICT user guides
  • Support the achievement of KPIs as defined in service level agreements and adhere to all relevant internal service management processes and procedures
The ideal candidate will:
  • Have a passion for IT
  • Hold a good level of customer service experience
  • Be available at short notice
  • Have excellent communication skills
We encourage interested applicants to apply immediately to be considered for short listing. Alternatively, should you require further information or wish to discuss your suitability before applying please contact Ellie Turner in our Newcastle office fora confidential discussionDo you know someone who is looking for a new job Why not recommend them to Sellick Partnership and earn up to £1,000For every friend or colleague you refer that is placed by us, we will give you £100 worth of vouchers. If you refer more than one candidate to us within a 12 month period we will increase your reward accordingly. T&Cs apply, please see our website for furtherdetails.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we canhelp improve your recruitment experience. Please note, our advertisements use years experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidateswho can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing noticewhich can be found in the footer on our website.

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