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Job Location | Gateshead |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10% Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun. We are the worlds leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. You will be workingwithin an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives. About the team Client Success are experts in what we do, we operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and GlobalRetail - and in doing so we are privileged to support many of the worlds most dynamic organisations. Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunctionwith Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class supportby engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data and maintaining in-depth knowledge of Products and the Industry. What you will be doing As a Senior Client Success Manager, you will be supporting a small portfolio of our highest Tiered Enterprise customers with their operational needs. You will be required to proactively manage and build strong relationships working as part of an account team.You will need to work collaboratively with key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will be required to develop and maintain in-depth knowledge of FIS Products and demonstratecomprehensive industry knowledge and be able to apply this knowledge to develop the technical knowledge of the Client Success Managers.