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Front of House Hotel Reception Manager

Adkins & Cheurfi Recruitment
Job LocationGateshead
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.

  • 1. To supervise the professional greeting of clients and visitors, to the highest standards.
  • 2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
  • 3. Recruitment, induction and training of receptionists and meeting room co-ordinators
  • 4. Appraisals and performance management of staff, including monthly meetings.
  • 5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.
  • 6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
  • 7. On-going development of skills and knowledge for the FOH team.
  • 8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
  • 9. Manage the implementation for any change or upgrade in software systems
  • 10. Monitor budget and produce weekly/monthly reporting where applicable
  • 11. Supervise the co-ordination of VIP Functions and events.
  • 12. Review the uniform requirements and source new suppliers if needed

Keyskills :
ManagementRecruitmentReportingSoftware

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