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French Speaking Customer Service Representative

MTrec Recruitment and Training
Job LocationGateshead
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The CompanyMtrec Recruitments long standing and prestigious manufacturing company are currently recruiting for a French Speaking Customer Service Representative. The Company, who are based in the heart of South Tyneside are offering a phenomenal benefits structureand free onsite parking. This role will be permanent from day one and is offering you, the applicant, a chance to join one of the best manufacturing companies the northeast has to offer. Apply now for an immediate response.The Role

  • As a customer service representative in our consumer division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our UK and European client base.
  • You will aim to provide the support and administration required to deliver a first-class client service. As a well organised person, you will be self-motivated and a team player, working under tight deadlines and time constraints whilst retaining a keeneye for detail and accuracy.
  • Able to speak French fluently, you will demonstrate excellent communication (both via email and by telephone) and interpersonal skills, with a can-do attitude and the desire to provide outstanding service by managing solutions to a satisfactory end forthe customer. A good understanding of IT systems and the ability to think quickly and solve problems are a must.
  • Providing a highly efficient, service orientated order fulfilment process to our customers, including order acceptance and entry, documentation provision. Control the delivery process, transmit any associated documentation for goods despatch.
  • Monitor order status on a regular basis, resolving problems with potential customer impact (e.g., contacting carriers to solve any transportation issues and tracking parcels).
  • Dealing positively with customer queries and processing complaints/credits according to procedures.
  • Maintain system housekeeping and general administrative tasks.
  • Liaising closely with and supporting the Sales teams in various locations across Europe.
  • Collaborating with other internal departments (e.g., finance, credit control, warehouse).
  • Ad-hoc translations.
Essential skills and experience
  • Customer service experience & experience of handling difficult customers with tact and diplomacy.
  • Fluent communicator in both written and verbal French and English.
  • Excellent organisational skills and ability to prioritise and adapt to change.
  • Flexible and service-minded approach towards customers.
  • IT Literacy (MS Office pack or similar)
Desirable skills and experience
  • Previous experience in international trade
  • Experience in logistics and export documentation
  • Experience within a manufacturing / engineering environment
  • Knowledge of SAP
  • Experience of EDI order transfers
Benefits
  • Company profit share paid monthly
  • Pension
  • Life Assurance
  • Healthcare (company pays the tax on the benefit)
  • After 1 year ride to work scheme.
  • Free car parking
  • Discount on company products

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