eCommerce Marketplace Specialist

Job Description

Central Employment are working in partnership with a scaling Tech & Online Fitness brand as they look to recruit an eCommerce Marketplace Specialist, joining their rapidly expanding Marketing, Product and eCommerce team in Gateshead.Role Profile:

• Maintain the Warehouse Management System in line with e-commerce stock.

• Understand inventory management and label despatch systems.

• Be competent in the use of our stock control systems, checking transactions, and conducting random system stock checks.

• Maintain and update product knowledge to ensure best packing procedures.

• A key stakeholder in the implementation of expanding our current product online presence to multiple selling channels.

• Responsible for the day-to-day management, and monitoring selling channels to ensure we are performing to a high standard (Amazon, eBay, OnBuy and Shopify)

• Monitor stock levels across all channels and liaise with the Operations team to optimise stock availability and address any issues.

• Ideate and create cross-sells, upsells and campaigns to appeal to particular customer segments.

• Liaise with the warehouse to organise Fulfilment By Amazon (FBA) and Vendor Central shipments.

• Helping to achieve online sales targets whilst optimising profit margins.

• Oversee product listing performance and product reviews (via TrustPilot, Reviews.io and Google Reviews).

• Run regular reports and report findings to the Head of Product and Head of Marketing.

• Marketing ideation and strategy for Shopify and other online stores.

• Working closely with the Head of Product and Marketing to optimise product customer journey.

• Ideate and test email marketing ideas for products through a test and learn strategy.

• Work with marketing and creative teams to ensure all customer communications across all touchpoints deliver a consistent brand experience.

• Championing CRM throughout the business and developing CRM customer journeys.

• Report on product sales, user behaviour and customer journey.

• Work closely with customer service to optimise customer retention.

• Work on seasonal campaigns with the head of marketing and content strategist.

• Work closely with the Marketing team to ensure all sales channels are updated delivering high impact campaigns.

• Provide ad-hoc administrative support to the Digital team.

• Working with or implementing 3rd Party payment options such as Klarna, Clearpay, Amazon Pay, Apple Pay, etc.

• Awareness of margins and cost forecasting.

Essential experience:

• Experience in an Ecommerce and Shopify marketing role with product logistic understanding.

• Minimum 2 years experience in a similar role (ideally supervising a team but not necessary).

• Experience in Warehouse Management Systems and Barcoding.

• Experience using Fulfilment By Amazon, Ebay, and Shopify.

• Excellent time management, attention to detail, multi-tasking, and organisational skills.

• A good command of written English, including spelling and grammar.

• Passionate and collaborative. A hands-on, detail-oriented team player. Ability to contribute within a team environment.

• A self-starter - proactive, enthusiastic and self-motivated with a passion for achievement and the drive to make things happen. You should be prepared to take the initiative and make things happen.

• Meticulous to detail with a logical and methodical approach to problem solving.

• Willingness to work out of hours as and when required, if any issues may arise.

Keyskills :
Inventory ManagementAmazonOnline MarketplaceOptimisingWarehouse Management